About these terms

These terms apply when you book a stay, a meal, a treatment or an experience with Lanai. By sending a booking request you agree to them.

Bookings and payment

• A booking is confirmed once we email you a confirmation.
• Any deposit and payment terms are set out in your confirmation.
• Prices are per room per night. What is included is shown in your confirmation.

Cancellations

• Cancellation terms depend on the rate you book and are shown in your confirmation.
• No-shows may be charged as set out in your confirmation.

Travel insurance is a good idea. It covers the things we cannot refund.

Check-in and check-out

Check-in and check-out times are confirmed with your booking. Ask us about early arrival or late departure.

Children

Please tell us the ages of any children before you book, and we will confirm which rooms and dates work.

Transfers and excursions

The airport shuttle is run by the lodge. Game drives, boat trips and excursions may be run by licensed local partners; times depend on weather and park rules.

Your stay

• Please treat your room, the gardens and our team with care.
• Damage beyond normal use may be charged at cost.
• Some activities have age or health requirements; the team will check with you.

Events outside our control

If weather, travel restrictions or other events outside our control stop your stay, we will offer new dates or a refund of what you paid us.

Liability

We are responsible for the services we provide. We are not responsible for services you book directly with third parties.

Contact

Questions about these terms go to stay@lanai.resort or +960 664 0190.